Refund policy
Refund policy
Quality of Life's Satisfaction Guarantee: You can only return items purchased directly from Quality of Life Labs for any reason within 30 days of purchase. You will receive a full refund for unopened items in the original form of payment and a merchandise credit for opened items provided that there are at least 50% of the original capsules remaining in the bottle (please note that all open products returned to us are destroyed).
Shipping and handling fees are non-refundable. You must package the product carefully. We must receive the return within the 30-day period. Quality of Life Labs reserves the right, at its sole discretion, to reject a return that does not comply with these conditions.
Send your purchase and receipt, along with a note requesting a refund, to our Returns Department:
Quality of Life Labs (Returns Dept.)
33 New Broad Street
Suite LL- I
Port Chester NY 10573
FREQUENTLY ASKED QUESTIONS
Explore science-backed answers about our clinically researched formulas, usage guides, and customer care.
At Quality of Life, every single ingredient in every product is backed by human clinical research and delivered in doses consistent with that research — no exceptions, no compromises.
Unlike standard dietary supplements that rely on animal testing or unverified herbal powders, we focus strictly on bioavailability, standardized active compounds, and rigorously peer-reviewed clinical studies.
AHCC® (Active Hexose Correlated Compound) is a proprietary cultured extract of hybridized medicinal mushroom mycelia (roots). It is one of the world's most researched specialty immune supplements, backed by over 30 human clinical studies.
It acts directly to maintain peak Natural Killer (NK) cell activity, promote optimal macrophage activity, and support dendritic cell response.
Yes, in most cases. Most mushroom allergies are triggered by exposure to mushroom spores or fruiting bodies. AHCC® is derived from the cultured mycelia (the underground root structure) and undergoes a specialized liquid fermentation and enzyme processing that removes major mushroom allergens.
However, if you have a severe food allergy, we always recommend consulting your healthcare provider prior to starting any new regimen.
For general daily immune maintenance, take 2 vegicaps daily with a meal or glass of water.
For advanced or maximum immune support, human clinical research shows that a dosage of 3 grams per day (4 vegicaps of Kinoko® Platinum) yields optimal immune response and cellular protection.
Orders placed Monday through Friday before 1:00 PM EST are processed on the same business day. Standard domestic shipping typically takes 3 to 5 business days for delivery.
Tracking information is emailed to you immediately as soon as your package leaves our fulfillment facility in New York.
Yes, we ship globally to most countries. Shipping costs, local import duties, and transit times are automatically calculated at checkout based on your destination address.
If you encounter any shipping restriction issues for your specific country, please email us directly at richardsmagui357@gmail.com for assistance.
We stand behind our clinical research and product quality 100%. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund or exchange.
To initiate a hassle-free return, simply send an email with your order number to richardsmagui357@gmail.com.
Our dedicated customer support team is ready to assist you with product questions, dosage guidance, order tracking, and custom requests.
Direct Support Email: richardsmagui357@gmail.com
Response Time: We respond to all customer inquiries within 12 to 24 business hours.
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Our scientific team and customer support specialists are available to answer your inquiries.